All our machines come with a warranty, the type is dependant on the type of user you are.
Home Use - Games are covered by a 12 months parts and labour warranty (off-site) plus FREE LIFETIME technical support! Operator use (located on-site earning money) - Games are covered by a 3 month parts and labour warranty (off-site) plus FREE LIFETIME technical support Technical support - Feel free to send any questions to us at Pinball Heaven Support and we will do our best to help you. We can normally diagnose most problems via email or telephone (UK 0870 746 5704).
Board faults - in the event of PCB problems, the board (we will tell you which one) must be returned to us for repair, in this case we will replace the board or repair it within 24 hours.
However if faults cannot be sorted out over the telephone/email the game can either be returned to us or we can arrange for an engineer to call at your home. A small charge will be applied for an engineer to call at your house, or you can bring the machine back to us in Southport for under warranty work for free (within 12 months) where it can be sorted out while you wait. PLEASE NOTE; 99% of any problems can be recfitified over the phone/email and 99.9% of problems can be rectified with an engineer calling to your home. It is most unusual for a game needing to brought back to our workshops for repair (one occurance in the last 4 years!)
You also get the opportunity to exchange the machine if you are not fully satisfied (within 14 days - subject to conditions - Special orders excluded).
FREE Stern pinball software upgrades - if you check Stern pinball's website and if you find your machine has the wrong software, you can email us via the link below and we'll arrange a FREE upgrade